FREQUENTLY ASKED QUESTIONS

Is your website safe and secure?

Answer: Yes

We’ve partner with technological leaders like Google Cloud and Cloud flare to bring the best user experience to our users, our websites are encrypted by Comodo an industry leader in security, as for our payment platform we use FPX which in our opinion the most secured payment partner available.

Is the products authentic?

Answer: Yes, our products are 100% genuine, and sources from Manufactures and Suppliers. We offer refund to those customers who can prove that our products are not Genuine.

Will I recieve my order tracking number?

Answer: Yes

After payment have been confirmed.

For ADD TO CART items.

Our Staff member will Email you your invoice alongside with your parcel tracking number

Typically within 24 hours.

For BUY FROM FACTORY items

You’ll receive order confirmation email first. The tracking number will comes after the item is dispatched , form our warehouse. Typically takes up to 7 days.

Do you offer refund?

Answer: Yes we offer a 14 Day Money back guarantee after receiving the products, if the products are damaged , or we got your order mixed up. You can learn more from the shipping info page

Q: What courier do you use?

Answer: We work with a number of courier service, but we primarily use Pos Laju and Pos International as it’s the most cost effective and generally the fastest.

We will switch around to other courier service for some areas to make sure fast delivery.