FREQUENTLY ASKED QUESTIONS

How to buy?

Answer: Click on the products you want, select the options you want (if there’re an options), press the add to cart button. After you’re done adding items to the cart.

just click on the shopping bag above

And then select your payment option.

How to Pay? (Pay in 3 Mins)

Secure Banking Connection

We offer our customers a safe way to pay using Credit / Debit Card

 

Alternatively customers can also use FPX (Online Banking)with all the major banks in Malaysia such as CIMB clicks, Maybank 2U and many more

 

I've sign up where is my coupon code?

If you’ve sign up through facebook login, your email is probably myname@facebook.com if you haven’t recieve the email. Change your email in the “My Account (CLICK HERE)” section to your prefered Email and our system will automatically send you the E-mail.

If it still doesn’t work please Email our support. hi@essencelotion.com

Is your website safe and secure?

Answer: Yes

We’ve partner with technological leaders like Google Cloud and Cloud flare to bring the best user experience to our users, our websites are encrypted by Comodo an industry leader in security, as for our payment platform we use FPX which in our opinion the most secured payment partner available.

Is the products authentic?

Answer: Yes, our products are 100% genuine, and imported from Korea. We offer refund to those customers who can prove that our products are not Genuine.

Will I recieve my order tracking number?

Answer: Yes

After payment have been confirmed.

Our Staff member will Email you your invoice alongside with your parcel tracking number

Most of the time it take around 24 hrs for the courier to update your tracking number into thier system.

Do you offer refund?

Answer: Yes we do, if your items are not as described or not authentic we offer a full refund of your order so shop with confidence.

Q: What courier do you use?

Answer: We work with a number of courier service, but we primarily use Pos Laju as it’s the most cost effective and generally the fastest.

We will switch around to other courier service for some areas to make sure fast delivery.

Well I’m Happy for now, I’ll just

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